Returns Policy

Returns & Refunds Policy

We want you to be confident ordering from Logan Road. Please read this policy carefully before purchasing, as it explains when returns and refunds are accepted.

Placing an order confirms that you agree to the terms below.

Return Requests

You may request a return within 14 days of receiving your order.
Approved returns must be sent back within 14 days of approval.

To be eligible for a return, items must be:

  • Unused and unopened

  • In their original, sealed packaging

  • In resaleable condition

  • Returned with proof of purchase

Returns that do not meet these conditions will not be accepted.

Health & Hygiene Products (Electrolytes)

Our electrolyte products are sealed consumable goods and are sold on the basis that they are non-returnable once opened or unsealed.

For safety and hygiene reasons:

  • ❌ Opened or unsealed electrolyte products cannot be returned or refunded

  • ✅ Only unopened, sealed electrolyte products are eligible for return

This applies even if only part of the product has been used.

Faulty, Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is:

  • Damaged in transit

  • Faulty

  • Incorrect

You must contact us at support@loganroad.co.uk within 48 hours of delivery, including your order number and clear photos where possible.

If approved, we will offer a replacement or refund. Faulty items may be eligible for return even if opened.

Non-Returnable Items

We do not accept returns for:

  • Opened or unsealed electrolyte products

  • Gift cards

  • Final sale or discounted items (unless faulty)

  • Items returned without prior approval

How to Request a Return

To request a return, email support@loganroad.co.uk with:

  • Your order number

  • The item(s) you wish to return

  • The reason for return

If approved, we’ll provide return instructions.
Items sent back without authorisation may be refused.

Return address:

Logan Road Ltd
Fulfilment Address:
Unit 1, The Old Sand School
Fen Place Farm
East Street
Turners Hill
RH10 4QA
United Kingdom

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • We recommend using a tracked service. We are not responsible for items lost in transit.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved:

  • Refunds are issued to the original payment method

  • Refunds are processed within 10 business days

Banks and card providers may take additional time to post the refund.

Refunds will not be issued for:

  • Opened or unsealed products

  • Items returned outside the approved timeframe

  • Items that do not meet eligibility criteria

Exchanges

We do not offer direct exchanges.
If you wish to purchase a different item, please return your eligible product and place a new order.